Refund policy
hank you for shopping at Calm Canvas.
This Return and Refund Policy governs all purchases made through our website, which is owned and operated by Moussi LTD (referred to as "the Company," "we," "us," or "our").
Because our company specializes exclusively in digital resources, please read our guidelines below carefully before making a purchase.
Digital Products & Instant Downloads
Due to the digital nature of our products (including printable PDFs, coloring bundles, and digital breathing cards), all sales of digital download products are final.
Once a digital file has been purchased, accessed, downloaded, or delivered, it cannot be physically returned, recalled, or exchanged. Consequently, the Company maintains a strict no-refund policy for standard purchases.
However, customer satisfaction is our corporate priority. The Company will review and issue a refund or a replacement file under the following exceptional circumstances:
- Duplicate Purchases: If you accidentally purchase the exact same digital product twice within the same transaction or within a 48-hour window, we will refund the duplicate charge.
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Corrupted or Damaged Files: If the downloaded file is broken, corrupted, or missing pages, and our technical support team is unable to provide a functional replacement file within 3 business days of notification.
- Technical Incompatibility: If the file format is demonstrably incompatible with standard, up-to-date operating systems, and our support team cannot provide an alternative resolution.
How to Request Assistance
If you experience any issues downloading your files, or if you believe your situation qualifies for an exceptional refund, please reach out to our customer operations department:
- By Email: contact@bestoffertas.shop
- Corporate Response Time: We review all formal requests individually and aim to respond within 24 to 48 business hours.
To expedite your request, please include your Order Number and the email address used at checkout.